In today’s world, where convenience is key and time is money, reliable delivery services are no longer a luxury; they’re a necessity. Whether you’re a business owner shipping products to customers, a student receiving documents from abroad, or a son sending love back home, the importance of trustworthy courier services in The Gambia cannot be overstated.
Unfortunately, many Gambians still face major challenges when trying to send or receive packages both locally and internationally. Delays, lost items, poor customer service, the list goes on. These common issues create stress, waste time, and cost money.
At GOBEXPRESS, we’ve made it our mission to change that narrative.
This blog will break down the 5 biggest problems customers face with delivery services in The Gambia and how GOBEXPRESS, The Gambia’s trusted courier and logistics company, is solving each one with speed, security, affordability, and heart.
Problem 1: Late, Missed, or Unreliable Deliveries
One of the most frustrating experiences for customers is when packages arrive late or don’t arrive at all. Many people in The Gambia have had bad experiences with delivery services that promise a date but fail to deliver.
Why This Happens:
- Poor route planning or a lack of delivery tracking
- Understaffed courier companies
- Mismanaged pickups and drop-offs
- No follow-up communication
How GOBEXPRESS Solves It:
At GOBEXPRESS, we pride ourselves on fast and dependable delivery. Whether you’re sending a package within Banjul, Brikama, or to Europe, America, the UK, or Asia, we make sure your delivery is on time every time.
✔️ Same-Day and Next-Day Delivery Available
✔️ Real-Time Tracking System for customer peace of mind
✔️ Well-trained, dedicated delivery staff
✔️ Efficient route optimisation technology
✔️ Weekend and evening deliveries available across The Gambia
We’re not just delivering packages we’re delivering peace of mind.
Problem 2: Lack of Communication and Poor Customer Support
Many people complain that once they hand over their package, they’re left in the dark. Questions go unanswered, and when problems occur, it’s difficult to get help.
Why This Happens:
- Companies don’t prioritise customer service
- Limited WhatsApp or phone support
- No updates sent after pickup
- No support during evenings or weekends
How GOBEXPRESS Solves It:
Communication is at the heart of what we do. At GOBEXPRESS, our customer support team is available 6 days a week, including holidays and weekends.
✔️ Active WhatsApp and phone support
✔️ Instant message replies with quick updates
✔️ Clear communication before, during, and after delivery
✔️ Follow-up after your item is delivered
✔️ Multilingual staff: Wolof, Mandinka, Soninke, and English
We treat your message like it’s from family because that’s how we see our customers.
Problem 3: Unclear Pricing and Hidden Fees
Have you ever been told one price at the start, only to find out there are extra “surprise” fees later? That’s a common issue with many delivery companies in The Gambia, and it leaves customers feeling cheated.
Why This Happens:
- Poor pricing transparency
- No upfront quote or written invoice
- Complex calculations for international delivery
How GOBEXPRESS Solves It:
We believe in transparent, honest pricing. Before you send anything, we clearly tell you how much it will cost, and that’s what you pay. No tricks, no hidden charges.
✔️ Affordable and competitive rates for local and global shipping
✔️ Discounts for frequent shippers
✔️ Free quotes available instantly via WhatsApp
✔️ Clear invoices with every transaction
You always know what you’re paying for with GOBEXPRESS and why it’s worth every dalasi.
Problem 4: Lost or Damaged Packages
Many people hesitate to use courier services in The Gambia because they’re afraid their packages may go missing or arrive broken. And with some local services, that fear is justified.
Why This Happens:
- Poor packaging and careless handling
- Lack of tracking and security
- Untrained or underpaid staff
- No accountability for lost goods
How GOBEXPRESS Solves It:
With GOBEXPRESS, your items are treated like they’re our own. We use secure packaging, trained handlers, and smart tracking to ensure your package reaches you safely.
✔️ Package protection for fragile items
✔️ Professional handling from pickup to delivery
✔️ Secure warehouses and transit processes
✔️ Proof of delivery system with photos and signatures
We know how much your packages mean to you, and we never forget that.
Problem 5: Limited Access to International Shipping
Many courier companies in The Gambia only deliver locally or have limited reach when it comes to sending packages abroad. This makes it hard for Gambians to stay connected with family or do business across borders.
Why This Happens:
- Lack of global partners
- No digital infrastructure for international customs
- No guidance for customers on how to send internationally
How GOBEXPRESS Solves It:
We proudly offer international delivery to over 240 countries, including the USA, UK, Spain, China, and Europe. Whether it’s documents, clothes, gifts, or products, we make sure it gets there safely and quickly.
✔️ Door-to-Door International Delivery
✔️ Customs Clearance Support
✔️ Affordable international rates
✔️ Air Cargo and Sea Freight options
✔️ Online support for international inquiries
Whether you’re a student, a family member, or a business owner, GOBEXPRESS connects you to your loved ones around the world.
Why GOBEXPRESS is The Gambia’s Best Courier Service
✔️ Trusted by thousands of customers
✔️ Affordable pricing with no hidden fees
✔️ Fast, friendly, and professional support
✔️ Nationwide and international reach
✔️ Active on WhatsApp, Facebook, and Instagram
✔️ Multi-language support: Soninke, Mandinka, Wolof, English
When you choose GOBEXPRESS, you’re choosing peace of mind, professional service, and the power to send worldwide.
Why Wait? Send Smarter with GOBEXPRESS Today.
Every delivery tells a story: a gift to a loved one, a business reaching its customer, or a student connecting with family abroad. But when that delivery is delayed, lost, or poorly handled, the story turns into stress.
At GOBEXPRESS, we’re rewriting that story with speed, care, and trust.
We’ve built a courier service that solves the problems Gambians face every day: unreliable deliveries, poor communication, high costs, and limited access to the world. With GOBEXPRESS, you get a partner, not just a delivery company, one that puts your needs first, speaks your language, and delivers every time.
So whether you’re sending a single envelope to Basse or a full cargo load to Spain, make the smart move. Join the thousands of happy customers who already trust GOBEXPRESS.
Your package. Our promise. Delivered with care.
Send with GOBEXPRESS today and experience the difference.